SANTO Support & Service

When you purchase equipment from SANTO you get more than reliable machines — you get a service partner. Spare-parts support is critical to keeping equipment available, so SANTO is committed to delivering the right parts at the right time.

Pre-Sales Consulting & Configuration

SANTO technicians tailor a solution to your material, throughput and site before any order is placed. Configuration advice covers belt width, length, capacity, luffing/slewing/telescopic options, and diesel or electric power to match your operation.

Because the tracked radial stacker and other models share a common platform, SANTO can recommend the right combination of machines and options rather than a one-size-fits-all unit.

• Material, capacity and site assessment before quotation.
• Belt, length and power configuration matched to duty.
• Layout and interface advice for existing plants or stockyards.

Production & Quality Control

Every machine is built under an ISO 9001-aligned quality management system, with product quality responsibility and accountability systems applied to each order. Design and manufacturing follow international standards.

Components such as belts, idlers, pulleys, rollers, hydraulic stations and engines are inspected to consistent standards, and finished equipment is function-checked before it leaves the factory.

• ISO 9001-aligned process control from design to dispatch.
• Incoming component inspection and traceability.
• Factory running and function verification prior to shipment.

Shipping & Installation / Commissioning Guidance

SANTO uses an efficient, well-planned installation and commissioning process to save time and resources on site. Documentation, packing and logistics are arranged for export, and guidance is provided for assembly and start-up.

Remote and on-site commissioning support helps operators reach stable production quickly, and the contact our engineers channel is available if site conditions change during setup.

• Export packing, documentation and shipping coordination.
• Installation and commissioning guidance for fast start-up.
• Operator handover and running-in support.

Spare Parts & After-Sales Service

SANTO stocks a wide range of spare parts for conveyor systems, manufactured to the same standards as the original components so safety, function and reliability are preserved. Critical and consumable parts can be supplied under priority programs.

A 24/7 factory-supported service team helps minimize downtime and protect production. Spare parts held include belt cleaners, idlers, pulleys, rollers, impact beds, hydraulic stations, valves, cylinders and engines.

• 24/7 factory-supported service to minimize downtime.
• Original-spec spare parts: belts, idlers, pulleys, rollers, hydraulics.
• Priority access to critical and consumable parts for committed customers.

Frequently Asked Questions

What does SANTO support cover after purchase?

Support covers spare-parts supply, 24/7 factory-backed service, installation and commissioning guidance, and ongoing maintenance advice for the full equipment lifecycle.

Are spare parts original specification?

Yes. SANTO stocks spare parts manufactured to the same quality and reliability standards as the original components fitted at the factory, including belts, idlers, pulleys, rollers and hydraulic parts.

How are installations and commissioning handled?

SANTO provides an efficient, planned installation and commissioning process with export documentation and on-site or remote guidance so operators reach stable production quickly.

Is pre-sales configuration help available?

Yes. Technicians tailor a solution to your material, capacity and site, advising on belt width, length, capacity and power before you order.